Pries, CRE, CQE, CSQE, CSSBB, CMQ/OE, CQA I can’t think of a quality auditor that would not find this work helpful.” It covers both the qualitative and the quantitative, which is a strength.

“This book is an encyclopedia of all major bodies of information a new or experienced quality auditor would need. Quality tools and techniques, including problem-solving tools, process improvement techniques, basic statistics, verification, and validation.Audit program management and business applications, including staffing, training and development, program evaluation, organizational risk management, and best practices.Auditor competencies, including resource management, conflict resolution, communication, interviewing, and team dynamics.The audit process, from preparation and planning, to performance and reporting, to follow-up and closure.Auditing fundamentals, including types of quality audits, purpose and scope of auditing, terms and definitions, roles and responsibilities of participants, and professional conduct.Topics covered include the common elements of all types of system and process audits (quality, environmental, safety, and health): In addition, readers will find example audit situations, stories, and review comments to enhance their understanding of the field. Many current topics have been expanded to reflect changes in auditing practices since 2012, with guidance from the recent 2017 update of ISO 19011. It provides practical guidance for both system and process auditors as well. This in-depth overview of quality auditing represents auditing practices for internal and external applications. In addition, experienced auditors can refer to it as a helpful reference audit managers and quality managers can rely on it for guiding their auditing programs and trainers and educators can use it for teaching fundamentals. It is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA exam. The value of the ASQ Certified Quality Auditor Handbook, Fifth Edition, is clear.

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